Long Term Care Ombudsman

This program provides trained and certified volunteers who visit licensed nursing homes and assisted living facilities to advocate for residents in a variety of ways. These can include regular visits with residents, investigation of complaints by residents or their family members, education about residents’ rights, information and referral services, and attendance at resident council meetings. Services are free and confidential. Volunteers work to improve the quality of life for local residents in nursing homes and assisted living

facilities. For more information regarding this program, please contact the Shi Martin at 520.432.2528 Extension 206.

Who to contact for assistance

Cochise County



Sierra Vista



Tel: 520.432.2528

Santa Cruz County


Rio Rico

Tel: 520.432.2528 Ext. 206


Lisa Pollack
State Long-Term Care Ombudsman
Tel: 602.542.4446

The issues of abuse, neglect and exploitation of long term care residents are of critical 

importance and should be reported and investigated promptly. The state agency given 

the responsibility to receive and investigate incidents of abuse, neglect, or exploitation

of incapacitated or vulnerable adults is Adult Protective Services. They may be contacted

at: Adult Protective Services Central Intake.

Review nursing home and assisted living surveys and ratings HERE.